Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how rtf88 collects, uses, and protects the personal information of our users in Malaysia. By registering an account or using our services, you agree to the practices described in this document.

This policy applies solely to the services provided on our official platform. It does not apply to third-party websites, external payment portals, or other platforms you may visit after leaving our site. We encourage you to read the privacy policies of any third-party services you encounter.

2. Personal Information We Collect

3. How We Collect Data

We gather information through three primary channels:

• Directly from you: Information you provide when registering, updating your profile, or contacting support.
• Automatically: Data collected via cookies and server logs when you navigate our website or use our application.
• Partner Providers: Information received from our partner service providers, such as payment processors and verification services.

4. Why We Use Data

Your data is processed for the following essential purposes:

• Account Management: Creating and maintaining your user profile.
• Financial Processing: Handling deposits and withdrawals efficiently.
• Security & Compliance: Verifying identity, preventing underage gambling, and stopping fraud or multi-accounting.
• Personalization: Tailoring the user interface and content to improve your experience.
• Legal Obligations: Meeting the requirements applicable to gambling operators within Malaysia.
• Marketing: Sending promotions and updates, but only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with the following entities to maintain our service:

• Service Providers: Partner payment processors, identity verification services, and technical infrastructure providers.
• Legal Authorities: When required by law to comply with legal processes or official requests from relevant authorities.

6. How We Protect Data

We employ rigorous safeguards to protect your information:

• Encryption: Data is encrypted during transit using secure protocols.
• Access Control: Internal access to personal data is restricted to authorized personnel on a need-to-know basis.
• Isolation: Payment data is handled through isolated systems to prevent unauthorized exposure.
• Monitoring: Continuous system monitoring to detect and prevent unauthorized access attempts.

7. Cookies and Tracking

We use cookies to remember your preferences and analyze site traffic. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your circumstances, you have the following rights regarding your data:

• Access & Correction: Request a copy of your data or correct inaccurate information.
• Deletion & Portability: Request the removal of your data or receive it in a portable format.
• Objection & Withdrawal: Object to specific processing activities or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on our Support Page. Please note that even after account closure, we are required to retain certain data as mandated by anti-money laundering and gambling regulations.

9. How Long We Retain Data

We store your personal information for as long as your account is active. Once an account is closed, we retain necessary data for the period required by applicable law in Malaysia to comply with regulatory, auditing, and legal obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be terminated immediately and any remaining funds will be handled according to our terms. Parents or guardians who suspect a minor is using our platform should report it immediately via our support channels.

11. Cross-Border Transfers

To provide a global-standard service, some of our partner providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are applied to protect your data and maintain the same level of privacy and security regardless of location.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All updates are published on this page. We recommend checking the "Last Updated" date at the top of the page regularly to stay informed about how your data is handled.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to our dedicated support team through the official contact methods listed on our Support Page.